TRAINING FOR COLLISION CENTERS

Run Your Shop Like the Top 1%

Financial clarity, sales discipline, and operational control for collision centers ready to stop reacting and start leading.

10 courses

These nine sessions are also one connected system — the Collision Center Mastery Model. Take any one on its own to fix what’s in front of you right now. Take them in order and you’re building a shop that runs without you holding it together. Neither path requires the other.

ONLINE

Financial Clarity

Read Your Numbers Like an Owner, Not Just an Accountant

Financial Foundations for Collision Center Owners & Managers

  • Read your Balance Sheet, Income Statement, and Cash Flow Statement, and know what each is telling you
  • Calculate your true break-even and the sales figure required to hit a specific profit target

And more

$250

ONLINE · 2 HRS

ONLINE

Financial Clarity

See Exactly How Your Shop Stacks Up Against the Top 1%

Financial Analysis for Collision Leaders

  • Break down your sales mix by Labor, Parts, Materials, and Sublet, and see how each contributes to gross margin
  • Benchmark 10 key performance indicators against Square One’s Top 25% and Top 1% shop data

And more

$250

ONLINE · 2 HRS

IN PERSON

Financial Clarity

Stop Guessing What Your Financial Statements Are Telling You

Accounting & Management System Integration Class

October 22 and 23, 2026

  • Connect your management system, your accounting software, and your team into numbers you can trust
  • Leave with a month end review checklist for tasks you run daily, weekly, monthly, quarterly, and annually

Facilitated by Maria Quintero of Fiel Partners. Location details follow registration.

$575.00

Per Person

ONLINE

Marketing & Growth

Your Next Referral Isn’t an Ad, It’s a Relationship You Haven’t Built Yet

Referral & Relationship Marketing for Collision Centers

  • Ghost call your own shop and evaluate whether your team is capturing every opportunity
  • Market your OEM certifications directly to the dealerships and schools that send you referrals

And more

$250

ONLINE · 2 HRS

ONLINE

Operational Control

A Full Lot Isn’t Job Security, It’s a Bottleneck

Impactful Scheduling for Collision Centers

  • Calculate your shop’s true production capacity so you know the real “right” amount of work to carry
  • Build a Vehicle Drop-off Schedule that spreads work evenly instead of the Monday-to-Friday bottleneck

And more

$250

ONLINE · LENGTH TBD

ON-SITE

Operational Control

More Revenue Without More Staff: Take Control of How Work Moves Through Your Shop

Increasing Revenue Through System Control

  • See the real revenue upside of better control, 10 to 20% more, without adding staff or hours
  • Run through a live production simulation showing how control changes outcomes with the same team

And more

$3,500

ON-SITE · LENGTH TBD

ONLINE

Customer Experience

Your Front Desk Is Either Making You Money or Losing You Customers

Collision Center Receptionist Training

  • Handle the “I was just in an accident” call with empathy, safety triage, and sales capture
  • De-escalate frustrated customers without over-promising or creating liability

And more

$250

ONLINE · 2 HRS

ONLINE

Customer Experience

De-Escalation, Empathy, and Expectations: Customer Service Training for Your Whole Shop

Collision Center Success in Service

  • Deliver a first impression that actually builds trust: full attention, professional tone, no distractions
  • Manage expectations using under-promise, over-deliver, and proactive updates even when nothing’s changed

And more

$250.00 $150.00

ONLINE · 2 HRS

ONLINE

Marketing & Growth

Your Online Presence Is Either Building Trust or Losing It, Right Now

Digital Marketing for Collision Centers

  • Know exactly what to post on Facebook, LinkedIn, Instagram, and TikTok
  • Build a review strategy that actually earns responses, including how to handle a bad one

And more

$500

ONLINE · 2 HRS

ON-SITE

Sales Performance

The Real Reason You’re Losing Sales Isn’t Traffic, It’s Your Sales Process

Collision Repair Sales Performance

  • Calculate your capture rate and see how much less traffic you’d need at 70–80% conversion
  • Run a structured sales conversation instead of hoping the customer calls back

And more

$5,000

ON-SITE · 4–6 HRS

ONLINE

Operational Control · Mastery Model

Before You Fix Anything, Understand How It All Connects

The Operating Framework

  • See how all nine levels connect into one operating system, not nine unrelated classes
  • Understand why sequence matters, and where it’s safe to jump in out of order
  • Get oriented on the core vocabulary used across every level: WIP, sweet spot, input/output

Included with enrollment

ONLINE · ~30 MIN

ONLINE

Financial Clarity · Operational Control

Forty Numbers on Your Dashboard, and None of Them Are Actually Yours

Track Key Performance Indicators

  • Calculate your shop’s real booth cycle target from a full break-even build
  • Name the handful of KPIs that actually drive performance and stop drowning in the other forty

And more

$250

ONLINE · ~2 HRS 10 MIN

ONLINE

Operational Control

You Can’t Fix What You’ve Never Actually Measured

Assess Capacity

  • Pull your real production capacity from six to eight weeks of actual labor hours
  • Spot the “anchor month” quietly setting an impossible target, and stop using it

And more

$250

ONLINE · ~1 HR 55 MIN

ONLINE

Operational Control

Carrying More Work Isn’t the Same as Making More Money

Managing to Sweet Spot Production

  • Calculate your shop’s optimum WIP dollar target from your sales goal and cycle time — your actual “sweet spot”
  • Run a daily production huddle off one simple script: output yesterday, WIP today, today’s bias

And more

$250

ONLINE · ~2 HRS 45 MIN–3 HRS

ONLINE

Operational Control · Customer Experience

If Only One Person Knows Where a Car Really Stands, You Don’t Have a System

Ensure Production Status Visibility

  • Decide what information actually belongs on a production board, and strip off everything that doesn’t change a decision
  • Build the habit of keeping vehicle status current in real time, not reconstructed at the end of the day

And more

$250

ONLINE · ~2 HRS 30 MIN

ONLINE

Operational Control · Customer Experience

Communication Isn’t a Soft Skill Here — It’s an Operational Lever

Streamline Production Communication

  • Run a daily production meeting built around flow, constraints, and commitments
  • Use a simple, repeatable word track to tell the team where production stands

And more

$250

ONLINE · ~2 HRS 50 MIN

ONLINE

Operational Control

Every Supplement You Didn’t See Coming Was a Repair Plan You Didn’t Actually Finish

Implement Effective Repair Planning

  • Define exactly what “ready to repair” means for your shop, in writing
  • Build a standardized repair planning process that catches what a rushed estimate misses

And more

$250

ONLINE · ~4 HRS 40 MIN

ONLINE

Operational Control

Leadership Isn’t a Title. It’s the One Thing That Decides Whether Any of This Sticks.

Cultivate Strong Leadership

  • Clarify priorities and set real direction instead of running the shop in constant firefighting mode
  • Hold your team accountable without micromanaging, and keep standards up under pressure

And more

$250

ONLINE · ~3 HRS 40 MIN

Questions or Registration Assistance?

Email us anytime at info@square1sys.com, or reach out directly below.

Kristen Henry

314-640-3003

Ryan Ross

678-978-2870

Erin Solis

720-628-7401