Who it’s for
Front-desk and service staff who are often the first, and sometimes only, voice a customer hears before deciding whether to trust your shop. Best results are yielded when a manager stays engaged with team performance after the completion of training to reinforce and hold the team accountable.
You’ll walk away able to
Handle the “I was just in an accident” call with the right mix of empathy, safety triage, and sales capture, regardless of who’s paying
Understand industry and insurance terminology (OEM, LKQ, betterment, DRP, subrogation, total loss) well enough to read an estimate and explain it to customers in plain language
De-escalate frustrated customers without over-promising or creating liability
Guide customers through the full claims process, from first call to delivery, including proper UPD/RPD documentation and photo requirements
Set expectations that protect your shop (under-promise, over-deliver) while keeping customers informed at every step
Ask for reviews at the right moment, using language that actually gets a response
What’s included
Common questions
Schedule Your Workshop
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Questions or Registration Assistance?
Email us anytime at info@square1sys.com, or reach out directly below.